Refund policy

Returns & Exchanges

We understand that finding the right fit for your pup can sometimes be tricky. If the size isn’t quite right, you’re welcome to request a size exchange within 14 days of receiving your order.

To request an exchange, please contact us at info@cudspet.com with your order number and the size you would like before returning your item. Exchanges are subject to availability.

Items must be returned unworn, unwashed and unused, with all original tags attached and in their original packaging. They must be in perfect, resellable condition and free from pet hair, odours, marks or damage. Items that do not meet these conditions cannot be accepted.

Customers are responsible for arranging and covering the cost of return postage for size exchanges. We recommend using a tracked shipping service, as CUDS cannot be responsible for parcels lost during return transit.

Refunds are not available for change of mind.

Faulty or Incorrect Items

If you receive a faulty item, please contact us within 7 days of delivery at info@cudspet.com with your order number and photos of the issue. Once confirmed, we will arrange a replacement or refund.

Items reported after 7 days of delivery will not be eligible for return or replacement.

How do I return my items?

To start a return, you can contact us at info@cudspet.com. 
You can always contact us for any return question at info@cudspet.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cudspet.com.